Worker Voice

We require our suppliers to post our Supplier Code of Conduct poster in the native language of all factory workers who work with our product at each of our core and strategic factories — more than 25 languages in total. We require all factories to communicate the Code of Conduct to their workers and ensure the training is documented.

Victoria’s Secret & Co. also requires each factory to have an effective grievance mechanism in place for workers to file questions or grievances without fear of punishment or reprisal. The factory must adequately demonstrate that a grievance system is available and workers’ complaints are responded to and recorded in a timely manner. Grievance boxes and grievance intake forms with no action taken are not compliant, and we require the factory to implement an effective mechanism within 90 days.

In addition, we encourage suppliers to conduct worker engagement programs and projects to effectively build the relationship between management and workers in each facility. Recent examples include Business for Social Responsibility’s HERproject and Pacific Links’ Factory Awareness to Counter Trafficking. To read more about these and other initiatives some of Victoria’s Secret & Co.’s key suppliers are undertaking to improve the lives of their workers and greater communities, visit our Featured Partnerships section.