Worker Voice

Victoria’s Secret & Co. requires each factory to have an effective grievance mechanism in place for workers to file questions or grievances without fear of punishment or reprisal. The factory must adequately demonstrate that a grievance system is available and workers’ complaints are responded to and recorded in a timely manner. Grievance boxes and grievance intake forms with no action taken are not compliant, and we require the factory to implement an effective mechanism within 90 days. 

In addition, we encourage suppliers to conduct worker engagement programs and projects to effectively build the relationship between management and workers in each facility. Recent examples include RISE (Reimagining Industry to Support Equality) and Pacific Links’ Factory Awareness to Counter Trafficking. To read more about these and other initiatives some of Victoria’s Secret & Co.’s key suppliers are undertaking to improve the lives of their workers and greater communities, visit our Featured Partnerships section.